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General terms & conditions

Terms and Conditions

  1. General legal information
  2. Disclaimer
  3. Legislation
  4. Privacy Policy
  5. Cookie Guidelines
  6. Shipping Policy
  7. Return Policy
  8. Right of withdrawal
  9. Payment methods
  10. Warranty
  11. Miscellaneous


1. General legal information

1.1 Imprint

The owner of is Bike Base S.L. . The company headquarter is located at Avenida Luis Braille 24, 29670 San Pedro de Alcantara, Malaga, Spain, with C.I.F .: B93651875. Registered in Malaga: Volume 5787, Book 4694, Page 168, Sheet MA-148084. E-mail: [email protected].

1.2 Contractual partners 

These general terms and conditions (GTC) provide the basis for orders via the website

By using this website you accept the terms and conditions in its entirety. If you do not agree to parts or all of the terms and conditions, you may not use the website. In the following, the terms “the customer” or “the user” are used in relation to the person who uses the service. In order to enter into a sales contract with Bike Base S.L.. The user must be at least 18 years old to place an order.

1.3 Website Intellectual Property 

All contents of this website are the intellectual property of Bike Base S.L..

The rights of use of this content are exclusively subject to

Bike Base S.L., so their reproduction, use, distribution, modification and use without the prior and clear consent of Bike Base S.L. is prohibited. All brands, trade names and labels used on this website are also legally protected.


2. Disclaimer

Access to and use of the information contained on the website is the sole responsibility of the user of the website. Bike Base S.L. assumes no liability for damage that may result from using the website. For any security errors or damage that may occur to the user's computer system or to the documents or files stored in it, 

Bike Base S.L. is not responsible.

Bike Base S.L. assumes no responsibility for the function, speed, reliability, security or usefulness of hyperlinks that refer to other websites, nor for their content.

Bike Base S.L., endeavors to the best of its knowledge to provide all services and content free of errors, to correct any defects in services or servers and to remove any malware immediately, but assumes no liability.

2.1 Website content and links

Bike Base S.L. is not liable for improper use of the content of this website. The user is responsible for using this website. In addition, Bike Base S.L. is not liable for the content of third parties that are accessed via a link from the website

2.2 Update and modification of the website

Bike Base S.L. has the right to update or change the website and its presentation and information at any time, without notice and without any responsibility for it, or to permanently or temporarily remove information.

2.3 Information on technical aspects 

For technical problems or failures of electronic devices while connected to the Internet that are not property of Bike Base S.L., Bike Base S.L. is not liable. The same applies to damage that could be caused by unauthorized interventions by third parties.

Furthermore, Bike Base S.L. not liable for any damage suffered by the user resulting from errors, lack of information or incompleteness in the information that Bike Base S.L. received and used by third parties.

2.4 Typing errors 

Bike Base S.L. is not responsible for typographical errors in prices, promotions, offers, freebies, or advertising terms in general. In the event that at any point in time there is an error of this type that is alien to the will of at any time, it will be corrected immediately. If there is a typographical error in any of the prices or promotions displayed and a customer has made a purchase decision based on this error, we will inform the customer about this error and the customer has the right to cancel the purchase at no cost.


3. Legislation

3.1 Place of jurisdiction

The activities carried out by Bike Base S.L. are subject to Spanish legislation.

If the user does not have a general place of jurisdiction in Spain or in another EU member state, is a merchant or has relocated his permanent residence abroad after these General Terms and Conditions come into effect, or if his place of residence or usual place of residence is not known at the time the action is brought, the exclusive place of jurisdiction is Malaga.

These terms and conditions are to be interpreted in accordance with the legal provisions in force in Spain, the additions apply to everything that is not provided for in them. (Spanish law 3/2018 of December 5th, information and e-commerce).

The user of our website is aware of all of the above points and accepts them voluntarily.

3.2 Platform for online dispute resolution

EU Regulation No. 524/2013 of the European Parliament and of the Council of May 21, 2013 on the online settlement of consumer disputes: The EU provides consumers with an internet platform for online dispute resolution in consumer matters:


4. Privacy Policy

Bike Base S.L. guarantees the protection and confidentiality of personal data of any kind provided by the customer in accordance with the provisions of Law 15/1999 of December 13 on the protection of personal data.

By registering, the customer agrees to provide valid personal data that the provision of the service by Bike Base S.L. and enables their correct identification as a registered user.

These personal data are necessary for correct invoicing and / or for sending to companies that need this data to successfully complete the order, for example: logistics companies, payment service providers, etc.

The data provided will be treated in accordance with the Regulation on Security Measures (Royal Decree 1720/2007 of December 21).

With this in mind, Bike Base S.L. has taken the legally prescribed measures and all technical precautions have been installed to prevent loss, misuse, modification and unauthorized access by third parties.

Bike Base S.L. Customers can make use of their rights of access, correction, deletion and objection of their customer information at any time by sending us an email to [email protected].


5. Cookie Guidelines

5.1 Cookies 

A cookie is a file that is downloaded to the user's mobile phone, tablet, computer or other electronic device when accessing our website.

Bike Base S.L. uses cookies, among other things, to offer the user an improved surfing experience and, if necessary, to personalize services.

So the user can:

 - fill his virtual shopping cart

 - change search engine settings

 - access relevant advertising

 - surfing websites without registering


Cookie types that are used by Bike Base S.L. or by third parties:

Technical cookies:

Technical cookies enable navigation through the website and the use of various services and options integrated into it.

Personalization cookies:

This type of cookie enables the user to make individual settings, such as language, geographic position and the type of browser used.

Advertising cookies:

Advertising cookies enable the efficient use of advertisements. Due to the use of these cookies, the user is only shown advertisements that are relevant to him.

Statistical analysis cookies:

These cookies can be used to analyze the behavior of the user on the website. Due to the navigation profile created by the user, improvements are made based on the user data.

Third party cookies:

On some third-party websites you can install their cookies, which you can use to manage and improve the services offered.

These include, for example, statistical Google Analytics services to provide the customer with detailed information on the services of and to simplify their administration.

5.2 Block cookies 

When surfing the Internet, the browser can be configured so that it does not accept cookies, sends notifications when cookies are received, or does not automatically install or delete them.

Bike Base S.L. informs that the quality may be impaired if the user deactivates technical and / or operational cookies.

Further information on the various browsers is provided below:






6. Shipping Policy

The specified delivery times refer to working days (from Monday to Friday) and may be delayed due to national or regional holidays or force majeure. If you decide to use bank transfer as the form of payment, the delivery time may be longer, as the goods will only be dispatched after receipt of payment has been confirmed.

On some days with exceptionally high order volumes, e.g. Christmas, Black Friday, Easter, the delivery time specified cannot be guaranteed due to overloaded shipping companies.

Bike Base S.L. reserves the right to change delivery times in exceptional cases without prior notice. This can occur, for example, with individualized orders, when shipping bulky goods or due to assembly times for shipping bicycles.

Please note that delivery to a post office box or a packing station is not possible.

Spain (mainland and Balearic Islands):

Pick-up from the Bike Base Store in San Pedro de Alcantara.

When completing the order, the customer can select pick-up from our store in San Pedro de Alcantara as the shipping option.

This shipping option is free of charge for the customer.

The order is paid online in advance using the payment method chosen by the customer. As soon as we have successfully received the payment, we will prepare the order for collection.

If the order is ready to be picked up, the customer will receive a confirmation by email from us that the order will be ready to be picked up in the store for the next 14 days. After this time, the order will be automatically canceled and the amount paid will be refunded via the selected payment method.

Upon collection, the customer must present the order number and a valid identification document. Otherwise the order cannot be issued.

Standard Delivery

Shipping costs: 5.00 €. Free shipping * from € 49 (including VAT). The delivery times are between 1 and 14 working days and will be communicated to you when you complete the order process.

*does not apply to the dispatch of bicycles and bulky goods.


7. Return Policy

If the customer is not satisfied with the goods ordered, he can send them back to Bike Base S.L. without giving a reason. offers a 30-day period for returns for exchange or refund. This period begins on the day the ordered goods are delivered to the customer.

The customer is responsible for returning items to It is expressly recommended to use delivery confirmations or tracking numbers in order to avoid any delivery problems.

It should be noted that returned goods can only be refunded or exchanged if they are returned in an unused and perfect condition and in their original packaging.

In order to start an exchange or refund process, the customer must contact Bike Base S.L. within the 30-day period via e-mail ([email protected]) to receive the corresponding return form.

When returning the entire order, Bike Base S.L. will refund the total sum. The customer bears the costs of the return to Bike Base S.L.

For partial returns, Bike Base S.L. will refund the value of the returned goods, but not the shipping costs. The customer bears the costs of the return to Bike Base S.L.

If the customer has received an incorrect or damaged item, Bike Base S.L. bears the cost of the return.

The amount will be refunded within 14 days of receipt of the goods.

Please note that all personalized items cannot be exchanged or refunded.

If the reason for the return is a warranty claim, all necessary information can be found in the „10. WARRANTY" section of the general terms and conditions.


8. Right of withdrawal

According to EU law, the customer has the option of withdrawing from the purchase within 14 days of delivery.

As a customer of, the period is extended to a total of 30 days from delivery.

The procedure for exchanges and returns is described in the „7. RETURN POLICY" section of the General Terms and Conditions.


9. Payment methods offers the following payment methods:

Pay at Pickup.

The Payment can be made by picking up the items at the store in cash, Visa- and Mastercard or Apple Pay.


10. Warranty

All items offered on are covered by a 2-year warranty from the respective manufacturer. Bike Base S.L. is a trading company and is therefore not liable for any product warranty claims. In the event of a manufacturing and / or functional defect, the decision on a warranty claim lies with the manufacturer of the goods, in no case with Bike Base S.L..

Defects caused by negligence, improper use, manipulation or incorrect installation or materials that are subject to wear and tear due to normal use are excluded from guarantee claims.

If a warranty claim is recognized, the manufacturer has the option of repairing, replacing, discounting or reimbursing the product in accordance with the legally stipulated conditions.

To open a warranty claim, the customer must contact Bike Base S.L. at the e-mail address [email protected]. Bike Base S.L. acts as an intermediary between customer and manufacturer.


11. Miscellaneous

11.1 Pricing

All prices of the products and services on include the statutory VAT of 21% in Spain. Possible shipping costs are not included in the product prices and will be listed separately when the order is placed. reserves the right to change any displayed prices at any time.

11.2 Product Availability

Bike Base S.L. reserves the right to cancel an order and refund payment if there are problems with the order and it cannot be processed or delivered in accordance with the above conditions.


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Free shipping over 49€
Free returns within 30 days
Real Stock
International Shipping on request